Frequently Asked Questions
Are all your clocks "Certified Black Forest" Cuckoo Clocks?
All the mechanical Cuckoo Clocks, which are described as 1 Day or 8 Day Cuckoo Clocks, are "Certified Black Forest" Cuckoo Clocks. We also carry some Quartz Cuckoo Clocks made by the same prestigious manufacturers, and the Quartz Cuckoo Clocks are excellent quality, but are not certified because they are not mechanical.
Do the Cuckoo Clocks carry a warranty?
Yes. All Curious Cat Cuckoo Clocks carry a 2 year warranty.
Do all the Cuckoo Clocks include free shipping?
Yes. All Curious Cat Cuckoo Clocks include free shipping.
How long will it take to receive my Cuckoo Clock after ordering?
Your order will ship within 1 to 2 business days after your payment has cleared, and will arrive 2 to 5 days later, depending on your location.
Do you ship outside the U.S.?
No. We ship to locations within the 50 states only.
How are the Cuckoo Clocks shipped?
All Curious Cat Cuckoo Clocks are professionally packed and shipped by UPS.
What if my clock is damaged during shipment?
Each shipment is fully insured, so if your clock arrives damaged, DO NOT ATTEMPT TO REPAIR THE DAMAGE. Leave the clock in its box, and contact Support@CuriousCatCuckooClocks.com immediately to arrange for a claim and replacement.
Is my personal information safe?
Yes, your personal information is safe. Curious Cat Cuckoo Clocks uses an extremely robust and secure online-ordering system, which utilizes the highest level of Internet security available. And we never share or sell your information.
What is your return policy?
If you are disatisfied with your clock for any reason, please contact support@CuriousCatCuckooClocks.com within 30 days to arrange for its return undamaged in its original packaging, with all booklets included. After the undamaged clock is received, we will process a refund of your amount paid - less shipping fees.
Do you sell replacement parts?
We can provide replacement parts at a very competitive price, if you should need replacement parts after the warranty has expired. Please contact us at Support@CuriousCatCuckooClocks.com with detailed information, and we will respond with price and ordering information.
How high on the wall should the Cuckoo Clock be hung?
An 8-Day Cuckoo Clock should be hung with the base of the clock 6 1/2 to 7 feet from the floor to allow enough height for the weights to drop over an 8 day period. Most other clocks should be hung 5 1/2 to 6 feet off the floor. Please note that the weights need an unobstructed space in which to drop.
Why do some clocks have 2 weights and others have 3?
The clocks with 2 weights are mechanically operated clocks without music, or Quartz operated either with or without sound. The clocks with 3 weights are mechanically operated with music.
Will my clock look exactly like the images on the website?
Your clock will look almost exactly like the images, but there may be small differences because they are hand carved and hand painted. Or the stain may be just a shade lighter or darker. Also, the manufacturer may make some small change that we have no control over, like adding or deleting the words "Made in Germany" from the face of the clock. Any differences will be small, however, and you can depend on the quality of these finely crafted Cuckoo Clocks.
How is the size of the clock measured?
The height of a clock is measured from the very top (for example at the top of the antlers on hunter-style clocks) to the bottom of the clock. The weights and the pendulum are NOT counted when measuring the height.of the Cuckoo Clock.
TROUBLESHOOTING TIPS:
 |
After unpacking the clock, the cuckoo (and the music with musical clocks) does not work
Please follow the SETUP INSTRUCTIONS carefully when unpacking the clock. If the clock should not work in the end, please check the following points:
1. Have the clamps been removed from the bellows inside the clock as described in the instructions?
2. Has the cuckoo's door been "unlocked"? You have to turn a little wire to the side, that secured the door while shipping.
|
|
3. Please check the position of the night shut-off. The most common reason why cuckoo and music do not work is that they have been turned off. With some clocks the night shut-off is a switch at the left side of the clock, with other types it is a wire under the clock (see picture). CHECK both positions of the night shut off and make sure that the switch is not somewhere "between" the ON and OFF position.
|
 |
After the cuckoo call the door stays open
If you open the clock on the back you will see a thin wire that starts at the bellows and goes up to the cuckoo. This wire should move the cuckoo up and down a little while it calls. It is not connected with the cuckoo but usually ends under the cuckoo's tail (see picture). During shipping it may happen that this wire is turned above the cuckoo. If it is above, it may block the cuckoo and the door.
|
|
To fix this you can simply turn the wire around the cuckoo - carefully - so it is under the cuckoo's tail again. This should be quite easy if you open the cuckoo's door (the cuckoo will move forward when the door is opened).
|
 |
The clock does not cuckoo on the full and on the half-hour, but at other times
It is not the cuckoo that goes wrong, it is that the minute-hand is in the wrong position.
|
|
To adjust the minute hand you should loosen the hand’s nut, and reposition the minute-hand to the proper position, and retighten the nut. If the cuckoo calls the wrong hour (cuckoos 3 times at 4 o’clock, for example) loosen the hour hand by carefully pulling it off the shaft, move the hand to the 3 o’clock position once it is loose and push it back onto the shaft. Never adjust the time by moving the hour hand, since that will cause this exact problem.
The time is not correct. How do I change the time?
If the clock is ahead (1:15 when the time is really 12:45, for example), the simplest way to fix it is to stop the clock until the clock’s time is reached, and restart it. If the clock is behind (12:45 when the time is really 1:15, for example) slowly move the minute hand to the next cuckoo time (hour or half hour), and pause to let the cuckoo and/or music complete, then proceed to move the minute hand again until the correct time is reached or the next cuckoo time is reached. Continue until the correct time is set.
A chain is off the wheel
If one of the weights always drops to the floor at once, the chain has fallen off the wheel. Fixing this is not so easy, it will require patience. To fix this, pull the other chains fully up, remove all weights. Take a piece of wire and secure the other chains under the clock's case as close as possible to the bottom of the case. This is VERY IMPORTANT, otherwise the other chains will fall off their wheels as well during the next step. Take the clock from the wall, open it on the back. Now turn the clock upside-down and try to balance the chain back on the wheel.
The Clock runs too slow / too fast
The pendulum is responsible for making the clock keep time. If your clock runs too fast, you can move the pendulum-disc down a little on the pendulum to correct this. If the clock is running too slow you have to move the pendulum-disc up. This should also be described in your clock's setup instructions. Keep in mind that moving the pendulum leaf or disc 1/8 Inch (3 mm) on the pendulum stick is equal to a 3 minute change in a 24 hour period.
|
|
IMPORTANT NOTES:
- NEVER turn the hands counterclockwise
-
NEVER turn the hands when the clock is not running
-
NEVER, NEVER, NEVER pull up the chains while the clock is cuckooing / playing music
|
